ORDER & DELIVERY

DELIVERY

Orders are typically packed and processed the following day and will be delivered within 1-3 working days. Please note that expected delivery date is at our best approximation and might be affected by conditions such as shipping restrictions, payment authorisation, online security checks and stock availability. In the event that you are not able to receive a parcel, we will re-attempt delivery. If the second delivery fails, the parcel will be returned to our warehouse and an additional charge of $5 will be imposed for re-delivery.

CLICK AND COLLECT ( SINGAPORE )

Conveniently pick up your parcels at one of the outlets below within 1 – 2 working days.

SANS & SANS @ BUGIS JUNCTION
SANS & SANS @ JUNCTION 8
SANS & SANS @ MARINA SQUARE
SANS & SANS @ SUNTEC CITY
SANS & SANS @ THE CENTREPOINT
SANS & SANS @ VIVOCITY
SANS & SANS @ WISMA ATRIA

LOCAL DELIVERY (SINGAPORE)

Service Cost Delivery Time
Local Delivery Free 1 to 2 working days*
* Working days exclude Saturday, Sundays and public holidays.

GEOGRAPHICAL RESTRICTION

We are unable to deliver to the following locations including (but not limited to) Sentosa Island, Jurong Island, shipyards. You will be contacted for an alternate shipping address should your address fall under the locations mentioned above.

PARCEL TRACKING (SINGAPORE ONLY)

Your tracking details will be sent via SMS to the phone number provided once your parcel leaves our warehouse.

DELIVERY DELAY

Please note that there may be a slight delay in delivery during peak periods such as sales and holidays such as Good Friday, Christmas and Chinese New Year.

INTERNATIONAL DELIVERY

Country Cost Delivery Time
Malaysia From S$15.50 1 to 2 working days*
Brunei / Indonesia / Philippines / Vietnam / Thailand From S$21.00 1 to 3 working days*
Australia / China / India / Japan / New Zealand From S$21.00 1 to 3 working days*
Myanmar / Cambodia / Norway / Papua New Guinea From $28.00 1 to 3 working days*
Rest of the World Calculated at Checkout 1 to 3 working days*
* Working days exclude Saturday, Sundays and public holidays.

PARCEL TRACKING (INTERNATIONAL)

You will receive an e-mail with the tracking details once the parcel has left our warehouse. Do note that there may be longer lead time for custom clearance.

CUSTOM TAXES AND DUTIES

Any custom taxes and duties incurred have to be paid in full by the customer in order for parcel to clear customs. SANS & SANS will, to the best of our abilities, facilitate the payment of such duties through our courier service.